This Privacy Policy explains how Rubbish Clearance Knightsbridge collects, uses, stores and protects personal data relating to our customers and prospective customers in Knightsbridge and the surrounding area. It is intended to provide clear information in line with the UK General Data Protection Regulation and related data protection laws. By contacting us, requesting a quotation or using our rubbish clearance services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all customers and potential customers of Rubbish Clearance Knightsbridge within our operating area, including anyone who contacts us by telephone, email, contact form, messaging service or in person to enquire about or arrange rubbish clearance or related services. It also applies to any individuals whose personal data we process in connection with the provision of our services, such as payers, property owners, tenants or site contacts.
The data controller responsible for your personal data is Rubbish Clearance Knightsbridge. The data controller determines the purposes and means of processing your personal data. If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using our usual business contact details published on our service materials and communications.
We only collect personal data that is necessary for us to provide and manage our services. The categories of personal data we may collect include the following:
Identification and contact details, such as your name, telephone number, mobile number, email address and postal address for the property or site where services are required.
Service and booking information, such as details of the services you request, access instructions, preferred dates and times, photographs you send to us of waste or property areas, and notes relating to the job.
Payment and billing information, such as payment method, partial card details where required for processing (never full card details stored by us), billing address and records of payments made.
Communication records, such as emails, text messages, call notes and any other correspondence between you and Rubbish Clearance Knightsbridge regarding quotations, bookings, complaints or feedback.
Technical information, such as basic usage data from our website or digital contact channels, including the date and time of your enquiries and the pages or forms used. We do not seek to identify you from technical data alone, but it may be linked to your contact details when you submit a form or request a quote.
We collect personal data directly from you when you contact us by telephone, email, online form, messaging service or in person to request information, a quotation or a booking. We may also collect personal data when you provide details on behalf of someone else, for example if you are a managing agent arranging clearance for a tenant. Where appropriate, you should ensure that the other individual is aware of this Privacy Policy.
We may receive personal data about you from third parties, for example from commercial partners who pass on your enquiry to us, or from publicly available sources where necessary to confirm property details or contact information relevant to a booking.
Rubbish Clearance Knightsbridge relies on a limited number of lawful bases under the UK GDPR to process personal data, depending on the nature of the interaction and the context in which your data is collected and used. These bases are:
Performance of a contract: We process your personal data where it is necessary to enter into or perform a contract with you, such as when you request a quotation, book a rubbish clearance or require follow up services.
Legitimate interests: We process certain data for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes managing and improving our services, maintaining accurate business records, responding to your enquiries, and protecting our business against fraud or disputes.
Legal obligations: We process some personal data to comply with our legal and regulatory obligations, such as record-keeping for tax purposes, evidencing waste transfer where required, and responding to lawful requests from authorities.
Consent: In limited circumstances, we may rely on your consent, for example where we send certain types of marketing communications by electronic means and consent is required. Where we rely on consent, you have the right to withdraw it at any time.
We use your personal data only for specified, explicit and legitimate purposes. These include:
Providing quotations, arranging and delivering rubbish clearance and associated services at the location you specify.
Communicating with you about your enquiry or booking, including confirming details, arranging access, informing you of arrival times, and handling any changes or cancellations.
Processing payments, issuing invoices and receipts, and maintaining financial records.
Managing customer relationships, handling complaints, responding to feedback and resolving disputes.
Maintaining our internal records, accounts and operational systems, including scheduling and route planning.
Complying with legal and regulatory obligations, including those related to waste disposal, health and safety and financial reporting.
Analysing service usage trends in order to improve our operations and customer service, while using only the minimum data necessary for that purpose.
Rubbish Clearance Knightsbridge does not sell your personal data. We may share your personal data with third parties where necessary for the purposes set out in this Privacy Policy, and only on a lawful basis. These third parties may include:
Service providers acting as processors, such as payment processors, IT and hosting providers, communication platforms, route planning software providers and administrative support services that help us manage bookings and operations.
Professional advisers, such as accountants or legal advisers, where necessary for the management of our business and the defence or exercise of legal claims.
Waste transfer and disposal facilities, where limited information relating to the job may be required to satisfy regulatory or audit requirements.
Regulators, law enforcement bodies or other authorities, where we are legally obliged to share data or where disclosure is necessary to protect our rights, property or safety or that of others.
When we use processors, we ensure that appropriate data processing agreements are in place and that they are required to protect your personal data, use it only in accordance with our instructions and comply with applicable data protection laws.
We keep personal data only for as long as is necessary for the purposes described in this Privacy Policy, including to satisfy legal, accounting or reporting requirements. The exact retention period depends on the nature of the data and the context in which it is processed.
In general, booking and service records, along with related contact details and invoices, are retained for a period that reflects applicable limitation periods for legal claims and statutory record-keeping obligations. After these periods expire, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
Where we rely on your consent for certain forms of marketing, we will retain your contact details for marketing purposes until you withdraw your consent or opt out, after which time your details will be removed from our marketing lists while basic records may be retained to reflect your preference.
Our core operations are based in the United Kingdom. If we use third party service providers that transfer or store personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with data protection law, such as standard contractual clauses or equivalent mechanisms, to ensure that your data receives a level of protection essentially equivalent to that in the United Kingdom.
Rubbish Clearance Knightsbridge takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include restricting access to personal data to those staff and service providers who need it, using secure systems and taking reasonable steps to keep our technology and procedures up to date. While no system can be guaranteed as completely secure, we are committed to reviewing and improving our safeguards on an ongoing basis.
Under data protection law, you have a number of rights in relation to your personal data processed by Rubbish Clearance Knightsbridge. These rights may be subject to certain conditions and legal limitations, but we aim to respond to any request promptly and in accordance with applicable rules.
Right of access: You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification: You have the right to have inaccurate or incomplete personal data corrected or updated.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we check the accuracy of the data or assess an objection.
Right to data portability: In specific cases, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller.
Right to object: You have the right to object to processing based on our legitimate interests, including profiling based on those interests, and we will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims. You also have an absolute right to object to direct marketing.
Right to withdraw consent: Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of your rights, please contact us using our standard business contact details. We may need to verify your identity before responding to your request.
If you have concerns about how Rubbish Clearance Knightsbridge handles your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom if you believe that your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply from the date it is published. You are encouraged to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.
Learn how Rubbish Clearance Knightsbridge collects, uses, stores and protects customer data in Knightsbridge and surrounding areas in line with the UK GDPR.
Get a quote
Knightsbridge, an affluent district in central London, is known for its designer boutiques,...
Investing in real estate is a crucial decision requiring thorough research and a keen...
Knightsbridge is one of London's most affluent and sought-after neighborhoods. Selling real...
Knightsbridge is a name synonymous with luxury, elegance, and historical relevance. Located in...
Recycling has become a crucial aspect of sustainability in today's society, and workplaces have a...
(75)
Please fill out the form below to send us an email and we will get back to you as soon as possible.
