These Terms and Conditions set out the basis on which Rubbish Clearance Knightsbridge provides waste and rubbish collection, removal, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Company, we, us, our means Rubbish Clearance Knightsbridge, the provider of waste clearance and related services.
1.2 Customer, you, your means the individual, business, property owner, tenant, or other party who makes a booking or uses our services.
1.3 Services means any rubbish clearance, waste collection, bulky item removal, furniture disposal, garden waste removal, or related services provided by the Company.
1.4 Site means the property, premises, or location from which the waste is to be collected or at which the Services are to be provided.
1.5 Waste means the items, materials, or rubbish to be removed or handled by the Company as part of the Services, excluding any prohibited waste items specified in these Terms and Conditions or under applicable law.
2.1 The Company provides waste collection and rubbish clearance services for domestic, commercial, and other premises, including but not limited to homes, offices, shops, and small construction or refurbishment projects.
2.2 Unless expressly agreed in writing, the Services do not include cleaning, dismantling of structures, or any work that is not strictly related to the lifting, loading, removal, and transport of Waste.
2.3 The Company reserves the right to refuse to collect any items which, in our reasonable opinion, are unsafe to handle, prohibited by law, or not as described at the time of booking.
3.1 Bookings may be made by telephone, email, or through any online booking facilities we may make available from time to time.
3.2 When making a booking, you must provide accurate and complete information, including but not limited to:
a) The address of the Site and any access restrictions.
b) A description and approximate quantity or volume of the Waste to be collected.
c) Any special circumstances, such as limited parking, time restrictions, or the need for access codes or permits.
3.3 Based on the information you provide, we may give an indicative price estimate. This estimate is not a fixed or binding quote and may be revised on arrival if the actual Waste type, quantity, or access conditions differ from those described.
3.4 A booking is only confirmed once we have accepted it and, where applicable, you have paid any required deposit or prepayment. We reserve the right to decline a booking for any reason.
4.1 You are responsible for ensuring that our vehicles and staff have safe, lawful, and reasonable access to the Site at the agreed time.
4.2 You must ensure that any required permissions, authorisations, or permits for access, parking, or loading are in place before the scheduled service time.
4.3 If access to the Site is restricted or unsafe, or if we are unable to carry out the Services due to matters outside our reasonable control, we may:
a) Charge a waiting time fee, or
b) Cancel or postpone the service and charge a call-out or cancellation fee in accordance with section 7.
4.4 Our staff are not required to enter areas they reasonably consider unsafe, unsanitary, structurally unsound, or otherwise hazardous.
5.1 You are responsible for ensuring that all Waste to be collected is clearly identified, accessible, and not mixed with items that you do not wish to dispose of.
5.2 Hazardous or prohibited waste
You must not present for collection any of the following without our prior written agreement and any necessary documentation:
a) Asbestos or materials containing asbestos.
b) Clinical or medical waste, including syringes, sharps, or biological material.
c) Chemicals, solvents, oils, paints, fuels, or other liquid waste.
d) Gas cylinders, pressurised containers, or explosive materials.
e) Toxic, corrosive, or radioactive substances.
f) Any other waste classified as hazardous or requiring specialist handling under applicable law.
5.3 If hazardous or prohibited waste is discovered among the Waste, we may refuse to collect it, remove only non-hazardous items, or terminate the service. We may also charge for any additional time, handling, or disposal costs incurred as a result.
5.4 You warrant that the Waste presented for collection belongs to you or that you have full authority from the owner to arrange for its removal and disposal.
6.1 Our charges are generally based on factors including, but not limited to, the volume, weight, and type of Waste, the time required to load, and any additional labour or access challenges.
6.2 Any price estimate given before arrival is based on the information you provide and may be adjusted upon inspection of the Waste and Site. The final price will be confirmed with you before any work is carried out.
6.3 Unless otherwise agreed in writing, payment is due in full on completion of the Services and before our team leaves the Site.
6.4 Payment methods may include cash, card payment, bank transfer, or other methods notified to you at the time of booking. We reserve the right to refuse certain methods of payment.
6.5 For business customers or account holders, alternative payment terms may be agreed in writing. If payment is not received by the due date, we may:
a) Charge interest on overdue amounts at the statutory rate allowable under applicable law, and
b) Suspend or cancel any further services until all outstanding sums have been paid in full.
7.1 You may cancel or reschedule your booking by giving us reasonable notice. Specific notice periods and any applicable charges may be communicated at the time of booking.
7.2 If you cancel a confirmed booking with short notice, we reserve the right to charge a cancellation fee, which may reflect any costs or losses we incur, including lost appointment time and travel costs.
7.3 If our team arrives at the Site at the agreed time and is unable to carry out the Services due to your act or omission, including but not limited to lack of access, absence of an authorised person, or failure to present the Waste, we may:
a) Treat the appointment as cancelled and charge a call-out or cancellation fee, and
b) Offer to reschedule, subject to availability and additional charges.
7.4 We may charge a reasonable waiting time fee if our team is required to wait beyond a reasonable period due to delays outside our control at the Site.
7.5 The Company reserves the right to cancel or reschedule a booking due to events outside our reasonable control, including but not limited to vehicle breakdown, severe weather, staff illness, or legal restrictions. In such cases, we will seek to give you as much notice as reasonably possible and offer an alternative appointment time.
8.1 Our staff will exercise reasonable care and skill when carrying out the Services.
8.2 Unless otherwise agreed, we will load the Waste from locations that are reasonably accessible and safe. We are not obliged to remove Waste from areas that require specialist access equipment or present a significant health and safety risk.
8.3 We may, at our discretion, assist with minor dismantling of items to facilitate their removal, such as breaking down furniture. This is not guaranteed and is subject to staff availability, time constraints, and safety considerations.
8.4 Once the Waste has been loaded onto our vehicle and payment has been made, the Waste becomes the property of the Company, subject to compliance with all applicable waste regulations.
9.1 The Company will handle, transport, and dispose of Waste in accordance with applicable waste management laws and regulations in the United Kingdom.
9.2 We will take reasonable steps to ensure that Waste collected is transferred only to authorised facilities and that, where possible, recyclable materials are diverted from landfill.
9.3 Where required by law, we will maintain appropriate records relating to the collection and transfer of Waste.
9.4 The Customer agrees not to request or encourage the disposal of Waste in any unlawful manner or at any unauthorised location.
10.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
10.2 Subject to clause 10.1, our total liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by you for the specific Service giving rise to the claim.
10.3 We shall not be liable for:
a) Any indirect, consequential, or economic losses, including loss of profits, business, or opportunity.
b) Any loss or damage arising from inaccurate information provided by you.
c) Any loss or damage resulting from pre-existing defects, structural weaknesses, or inherent risks at the Site.
10.4 You are responsible for removing or safeguarding any items you do not wish to be taken as Waste. We are not liable if items are removed where it was reasonable for our staff to assume they formed part of the Waste to be collected.
10.5 While our staff will take reasonable care when moving items through your property, you acknowledge that some risk of minor damage may be unavoidable. You should take reasonable steps to protect floors, walls, and fixtures as appropriate.
10.6 The Company maintains appropriate public liability insurance in connection with the Services.
11.1 You agree to treat our staff courteously and to refrain from any abusive, threatening, or discriminatory behaviour.
11.2 We reserve the right to withdraw our staff from the Site and suspend the Services if they reasonably consider that their health or safety is at risk.
11.3 You must not instruct our staff to undertake any task that is unsafe, unlawful, or outside the agreed scope of the Services.
12.1 If you are dissatisfied with any aspect of the Services, you should notify us as soon as reasonably practicable, giving full details of the issue.
12.2 We will investigate complaints in good faith and, where appropriate, may offer to rectify any issues, provide a partial refund, or take other reasonable steps to resolve the matter.
12.3 Any complaint regarding alleged damage to property should be reported to us as soon as possible, and in any event within a reasonable time of the completion of the Services, supported by evidence where available.
13.1 We may collect and process personal information about you in order to manage bookings, deliver Services, process payments, and handle enquiries or complaints.
13.2 We will handle your personal information in accordance with applicable data protection legislation and will take reasonable steps to keep it secure.
13.3 By using our services, you consent to the collection and use of your information for the purposes described in this section and any additional purposes notified to you at the time of collection.
14.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to you.
14.2 The Terms and Conditions in force at the time of your booking will apply to that particular Service, unless a change is required by law or regulatory authority.
15.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Rubbish Clearance Knightsbridge.
By making a booking with Rubbish Clearance Knightsbridge or using our rubbish clearance and waste collection services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Read the service terms and conditions for Rubbish Clearance Knightsbridge covering bookings, payments, cancellations, liability, and compliance with UK waste regulations.
Get a quote
Knightsbridge, an affluent district in central London, is known for its designer boutiques,...
Investing in real estate is a crucial decision requiring thorough research and a keen...
Knightsbridge is one of London's most affluent and sought-after neighborhoods. Selling real...
Knightsbridge is a name synonymous with luxury, elegance, and historical relevance. Located in...
Recycling has become a crucial aspect of sustainability in today's society, and workplaces have a...
(70)
Please fill out the form below to send us an email and we will get back to you as soon as possible.
